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Customer Support Links | |
| • | Returns | |
| • | Request Return Material Authorization (RMA) | |
| • | Defective Product | |
| • | Shipment Tracking | |
| • | Things to Know | |
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OSINC News | |
| 10 Year Anniversary | ||
| OSINC is now a VMware Certified Partner | ||
| OSINC is now a HP Authorized Service Center for Desktops, Workstations, and Notebooks | ||
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OSINC Customer Support
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Customer Service |
| You've come to the right place if you have questions about RMA numbers, a shipping discrepancy and manufacturers' return policies. And you can learn about Open Systems Customer Service Department. | |
| Comprehensive Knowledge | |
| Our representatives are committed to reconciling manufacturer returns, lost shipments and defective/DOA product issues. We address short shipments, mis-shipments, billing errors and replacement orders. | |
| Shipping And Invoice Discrepancies | |
| Claims for all shipping, invoice and credit memo discrepancies, excluding damaged product, must be submitted to Open Systems within 30 calendar days of invoice date. Claims for all damaged product discrepancies must be submitted to Open Systems within three (3) business days of invoice date. | |
| Dedicated Research | |
| For questions requiring more in-depth answers, the department has a staff dedicated to researching answers and getting back to you as soon as possible. | |
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Our Mission |
| Our information technology professionals will design and integrate practical hardware and software solutions that are tailored to your specifications. | |
We deliver enterprise level systems using both client/server and internet/intranet environments. |
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